Refund & Return Policy
Overview
At YOWA, we are committed to providing thoughtfully curated home living products that bring comfort and warmth into your everyday life. If you are not completely satisfied with your purchase, we’re here to help.
Our return policy is valid for 30 days from the date your order is delivered. Unfortunately, returns or exchanges cannot be accepted after this period.
Return Eligibility
To qualify for a return, your item must:
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Be unused and in its original condition.
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Be returned with its original packaging, tags, and accessories.
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Include proof of purchase or your order confirmation.
Items that have been used, washed, damaged after delivery, or returned without their original packaging may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Sale or clearance items
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Customized or personalised products
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Hygiene-sensitive products
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Products marked as Final Sale
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider, as processing times may vary.
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Contact your bank, as refunds can take several business days to appear.
If you still have not received your refund after completing these steps, please contact us at:
Exchanges
We only replace items that are defective, damaged during shipping, or incorrect.
If you need to exchange an item, please contact us before returning the product.
Email: support@yowaliving.com
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your package.
To help us process your request quickly, please provide:
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Your order number
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Clear photos of the product
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Photos of the packaging
Gifts
If your purchase was sent as a gift, please contact our customer support team. We will gladly assist you with the return or exchange process where applicable.
Return Shipping
To return an item, please send it to:
YOWA Living
Your Return Address
Malaysia
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item.
For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance. YOWA cannot be responsible for returns that are lost during transit.
Need Help?
If you have any questions regarding our Refund & Return Policy, please feel free to contact us.
Email: info@iamjanice.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MYT)
We are always happy to assist you.